At CronHealth, payments, billing, and refunds are handled by Paddle, our Merchant of Record.
1. 14-Day Refund Policy
You may request a refund within 14 days of your initial purchase or subscription payment.
Refund requests will be reviewed and processed by Paddle, our Merchant of Record, in accordance with Paddle's Buyer Terms and Refund Policy.
This policy does not limit any additional refund or withdrawal rights you may have under applicable law.
2. Subscription Cancellation
You may cancel your subscription at any time from your account dashboard or through the subscription management options provided by Paddle.
Cancellation prevents future billing. Your access will remain active until the end of the current billing period unless otherwise required by applicable law or Paddle's policies.
3. Billing Issues
If you believe you were charged incorrectly, such as in the case of a duplicate or incorrect charge, please contact us and we will assist you in resolving the issue.
4. Payment Processing
Paddle is our Merchant of Record and handles payments, billing, taxes, currency conversions, and refunds.
5. Contact
For refund or billing inquiries, please contact:
Email: [email protected]